Our Company

Our Company

COVERAGE

Maynilad Water Services, Inc. (Maynilad) is the water and wastewater services provider for the 17 cities and municipalities that comprise the West Zone of the Greater Metro Manila area. It is the private concessionaire of the Metropolitan Waterworks and Sewerage System (MWSS) for the West Zone service area.

Maynilad is managed by Maynilad Water Holdings Company, Inc. —a joint venture between Metro Pacific Investments Corporation (MPIC), DMCI Holdings, Inc. (DMCI) and Marubeni Corporation. The consortium took control of Maynilad on January 24, 2007.

In 1997, Maynilad was granted a 25-year exclusive concession by the Philippine Government to operate, maintain and invest in the water and sewerage systems in the cities of Manila (all but portions of San Andres and Sta. Ana), Quezon City (west of San Juan River, West Avenue, EDSA, Congressional, Mindanao Avenue, the northern part starting from the Districts of Holy Spirit and Batasan Hills), Makati (west of South Super Highway), Caloocan, Pasay, Parañaque, Las Piñas, Muntinlupa, Valenzuela, Navotas and Malabon, all in Metro Manila; the cities of Cavite, Bacoor and Imus, and the towns of Kawit, Noveleta and Rosario, all in the Province of Cavite.

On September 10, 2009, the MWSS Board of Trustees approved the extension of the expiry of its Concession Agreement with Maynilad by an additional 15 years, or up to May 2037. A Revised Concession Agreement, executed on May 18, 2021, confirmed the continuation of the concession until July 31, 2037.

Republic Act (RA) No. 11600 —which grants Maynilad a 25-year franchise to establish, operate and maintain a waterworks system and sewerage and sanitation services in the West Zone service area of Metro Manila and the province of Cavite—was signed into law on December 10, 2021.

VISION

We are the leading water solutions company in the Philippines with a strong presence across Asia.

MISSION

We provide safe, affordable and sustainable water solutions that enable those we serve to lead healthier, more comfortable lives.

CORPORATE VALUES

Honesty
and
Integrity

We deal with our stakeholders with honesty and integrity. We will always do what is right and fair for the sake of our customers, shareholders and the environment.

Customer
Service

We consider our customers as our growth partners. Only by providing them with affordable, high-quality water solutions can we continue generating value for our company and shareholders.

Entrepreneurship

We encourage creative thinking and deliberate execution. We expect our people to manage our company’s resources with a strong sense of initiative, ownership and accountability in order to balance the needs of our customers with those of our other stakeholders.

Commitment
to
Excellence

We view excellence as a means and not an end. To maintain our operational efficiency and industry leadership, we push our people to excel by being diligent and innovative in their work.

Teamwork

We value our people and consider their success as our own. This is why we provide them with the support, responsibilities and opportunities that will allow them to develop individually and with the company.

Love
for
Country

We actively partner with the public sector so that we can provide even more Filipinos with water solutions that will spur national development and secure the environment.

MILESTONES

WastewaterMaynilad provides sewerage and sanitation services to help protect the environment.

Even as it managed to dramatically improve its water services, Maynilad is also accelerating its wastewater investments in the West Zone.
Click HereInvestmentsSince 1997, Maynilad has spent billions of pesos to modernize the water and wastewater infrastructure in the West Zone.

Maynilad is committed to investing even more to protect the environment and to ensure the water supply of its current and future customers. Network ExpansionTo reach waterless communities in the West Zone, Maynilad prioritized the expansion of its water distribution network when it was re-privatized in 2007. Water LossesNon-revenue water (NRW) is water that was treated and “lost” in the pipe network because of leaks and pilferage.

Prior to its re-privatization in 2007, Maynilad had a staggering NRW level of 66%.

The company has since launched an aggressive NRW Management Program that involves pipe replacement, active leakage control, and network diagnostics, among other interventions, thus significantly reducing water losses within its concession area. Click HereAccessIn 2006, only 677,985 accounts were connected to Maynilad. Those unconnected to Maynilad’s network relied on expensive, unsafe sources to meet their daily water needs.

Today, over 1.4 million accounts, or over 9.7 million people, have piped-in water supply from Maynilad. Click HereSupplyLess than half of Maynilad customers (32%) had 24-hour supply in 2006.

To address this, Maynilad focused on modernizing its distribution network and reducing its water losses. By 2014, the company was already providing uninterrupted water supply to 100% of its customers, including poor communities that were previously unconnected due to financial constraints and other limitations. Click HerePressureWeak water pressure was a common problem in the West Zone before 2007.

Today, nearly all Maynilad customers receive their water supply at a sufficient pressure because of the massive infrastructure investments made by the company.
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MILESTONES

Wastewater

Maynilad provides sewerage and sanitation services to help protect the environment.

Even as it managed to dramatically improve its water services, Maynilad is also accelerating its wastewater investments in the West Zone.

Investments

Since 1997, Maynilad has spent billions of pesos to modernize the water and wastewater infrastructure in the West Zone.

Maynilad is committed to investing even more to protect the environment and to ensure the water supply of its current and future customers.

Network Expansion

To reach waterless communities in the West Zone, Maynilad prioritized the expansion of its water distribution network when it was re-privatized in 2007.

Water Losses

Non-revenue water (NRW) is water that was treated and "lost" in the pipe network because of leaks and pilferage.

Prior to its re-privatization in 2007, Maynilad had a staggering NRW level of 66%.

The company has since launched an aggressive NRW Management Program that involves pipe replacement, active leakage control, and network diagnostics, among other interventions, thus significantly reducing water losses within its concession area.

Access

In 2006, only 677,985 accounts were connected to Maynilad. Those unconnected to Maynilad’s network relied on expensive, unsafe sources to meet their daily water needs.

Today, over 1.4 million accounts, or around 9.8 million people, have piped-in water supply from Maynilad.

SERVICES

Water

We provide our customers with piped-in water supply that meets the Philippine National Standards for Drinking Water of the Department of Health.  This means our water is safe and fit for drinking, bathing, cooking, and other household activities.

Sewerage

Residents and establishments in Tondo, Paco, Sampaloc, Dagupan, Sta. Cruz, Tondo Foreshore, Legarda in Manila, Malabon, Navotas, Caloocan, Projects 7 and 8 in Quezon City, Magallanes Village in Makati, and parts of Muntinlupa may connect to Maynilad’s sewerage system.

Septage

Residential and semi-business customers in areas not covered by Maynilad’s sewerage network may maintain their own septic tanks and avail of the septic tank cleaning service at no extra charge every five to seven years.