Following the resumption of actual meter reading beginning June 1, 2020, customers of West Zone concessionaire Maynilad Water Services, Inc. (Maynilad) will be receiving a “transitional” water bill this June that will reflect actual billing and consumption for the months of March to May 2020 when the Enhanced Community Quarantine (ECQ) was in place, as well as the current actual billing and consumption for June 2020. Maynilad customers will only receive one printed water bill for the months of March to June 2020, and the readings in this bill have already been adjusted to actual consumption. The total actual consumption is computed by subtracting the customer’s February 2020 meter reading from the actual meter reading in June. This was divided by four months to arrive at the monthly consumption from March to June, with each month billed separately based on the current tariff rate. All bill payments made during ECQ will already be subtracted from the Total Amount Due in the said bill.Maynilad customers have been granted an extended grace period to settle water bills that may have accumulated during the ECQ. Lifeline customers (those who consume 10 cubic meters per month or less) have until August 31, while Non-Lifeline customers (those who consume more than 10 cubic meters per month) have until July 31. “Our customers can pay their accumulated bills in several installments within the extended grace period granted,” Maynilad said.Meanwhile, in areas where ECQ is still enforced, the June 2020 water bill that customers will receive will continue to be based on their average consumption in the three months prior to ECQ. Adjustments will just be made in succeeding bills once actual meter reading can resume in these areas. Maynilad customers can visit the Maynilad website (www.mayniladwater.com.ph) for more details about the “transitional” water bill this June. They may also contact Maynilad for other concerns through Hotline 1626 (Metro Manila) or 1800-1000-92837 (Cavite Toll-Free Hotline), or send an SMS to our Customer Text Hotline 0998 864 1446.
