Strong rains brought by Typhoon Ulysses yesterday caused the turbidity in the raw water from Ipo Dam to reach an unprecedented level of over 6,000 NTU—way above the previous historical high of 1,800 NTU. This constrained us to reduce the production of our La Mesa Treatment Plants so we can maintain the quality of water that our facilities release to the distribution system.
The water service interruption schedule announced yesterday assumed a reduced production of 900 MLD (million liters per day), which is 61% lower than the usual 2,300 MLD. However, given the unprecedented turbidity level, the actual output of our facilities was even lower, at only 700 MLD.
Affected customers therefore experienced a longer service interruption than originally projected. The service interruption schedules posted on our Facebook page and Twitter account have been updated accordingly.
We regret that we will not be able to normalize water supply for our affected customers until rains over the Ipo watershed stop, and the turbidity level goes down to manageable levels. But we wish to assure them that we are doing everything we can to ease the impact of our reduced production through pressure management and mobile water tanker deployment.
For more information and for water tanker delivery requests, our customers can contact us through the following:
- Maynilad Hotline 1626
- Cavite Toll Free No. 1800-1000-92837
- Website contact page https://www.mayniladwater.com.ph/contact-us/
- Text Hotline 0998-8641446
- Email customer.helpdesk@mayniladwater.com.ph
- Social media accounts (Twitter: @maynilad, Facebook: MayniladWater)