CXRO Specialist (Zone Management)

Reporting to:Head, Zone Management
Section:Zone Management
Department:Business District/Business Area
Division:Customer Experience and Retail Operations

MAJOR RESPONSIBILITIES

  1. Monitors and ensures first billing of newly installed accounts
  2. Monitors and investigates top accounts and accounts with unusual/irregular/average consumption, then recommends necessary course of action
  3. Markets water services to unserved customers
  4. Conducts field investigation to recommend reactivation and deactivation of accounts, including regularization of illegal connections
  5. Investigates and recommends appropriate rate classification of accounts
  6. Updates customer profile
  7. Monitors collection efficiency and arrears of active/ inactive accounts
  8. Collects and remits check payments from top accounts
  9. Counsels customers with delinquent accounts
  10. Conducts field survey (stake-out) for proposed Capital Expenditures (CapEx)/ Operational Expenditures (OpEx) projects
  11. Conducts on-site validation of all Water Service Connection (WSC)-related job order accomplishment reports implemented under CaPex/ OpEx activities in compliance with Maynilad standards and Service Level Agreement (SLA)
  12. Disconnects and issues Notice of Investigation Report (NIR) for confirmed illegally reopened accounts
  13. Monitors and ensures discontinuation of billing for disconnected accounts
  14. Reports physical losses (e.g, vertical leaks, street leaks) and commercial losses (e.g. defective meter, jerking meter), and recommends appropriate action
  15. Conducts field investigation of bill-related (i.e. contested meter reading) and service-related concerns (i.e. low water pressure, illegal connections, leaks), and recommends appropriate action
  16. Builds and maintains harmonious relationships with local government units and non-government organizations
  17. Performs other related tasks as may be assigned

QUALIFICATIONS AND COMPETENCY REQUIREMENTS

MINIMUM EDUCATION AND PROFESSIONAL LICENSES
Graduate of any four (4) year course preferably engineering or business-related course

WORK EXPERIENCE
Preferably with relevant work experience

OTHER REQUIREMENTS
With Professional Driver’s License (Manual Transmission)

WORKPLACE RESOURCES AND ENVIRONMENT

EQUIPMENT/SOFTWARE USED

  • Personal Computer
  • Microsoft Office Tools
  • Systems, Applications and Products (SAP)
  • Personal Protective Equipment (PPE)
  • Workflow Management System (WMS)
  • Customer Service Information System (CSIS)
  • Pressure gauge

WORKING CONDITIONS and OCCUPATIONAL HAZARDS
Working conditions are done in the field exposed to hazardous factors, which are as follows:

  • Animal/insect bites
  • Drainage
  • Germs/Bacteria
  • Environmental factors (rain, heat, pollution, etc.)
  • Theft/robbery
  • Physical and emotional threats
  • Vehicular and occupational accidents
  • Sometimes require reporting at a normal office environment

VACANCIES:
1 for East Cavite Business Area
1 for Malabon/Valenzuela Business Area

For current Maynilad employees: In addition to the application form below, please submit your Immediate Superior and Department Head’s email approval to careers@mayniladwater.com.ph.

By submitting your application below, you hereby give your consent (i) to the use of your personal data for purposes related to your interest in current or future employment with Maynilad or any of its affiliates, (ii) for the Company to obtain references from your current or former employer(s) or other sources, and (iii) pre-employment checking, as may be necessary.

Please read the General Consent Form by clicking on the Download button.Download