CXRO Engineer (Operations and Maintenance)

Reporting to:	Head, Operations and Maintenance/CXRO Officer
Unit:	Operations and Maintenance
Section:	Technical Management
Department:	Business District/ Business Area
Division:	Customer Experience and Retail Operations

MAJOR RESPONSIBILITIES

1. Prepares daily job assignments of technical teams
2. Conducts field inspection and monitors the in-house and contractors’ daily activities
3. Validates and monitors utilization and usage of materials withdrawn by in-house team and third-party service provider (TPSP)
4. Facilitates timely submission of accomplished job orders for System Applications Products (SAP) update, materials confirmation, and leak tagging
5. Conducts random joint inspection/validation of contractor’s billings with Zone Specialist, Admin Specialist, and TPSP representative/s
6. Monitors completion of massive meter replacement (MMR) project and timely submission of documents for SAP update
7. Ensures timely resolution and closing of customer service information system (CSIS) issues (i.e. no water, low water pressure, poor water quality) within service level agreement (SLA)
8. Conducts regular inspection of appurtenances and updates database accordingly
9. Coordinates with local government units (LGUs), Department of Public Works and Highways (DPWH), and Metro Manila Development Authority (MMDA) regarding the implementation of projects/activities
10. Proposes the work schedule of the team subject for approval of the Technical Head
11. Performs other related tasks as may be assigned

QUALIFICATIONS AND COMPETENCY REQUIREMENTS

MINIMUM EDUCATION AND PROFESSIONAL LICENSES

• Graduate of engineering course
• Licensed Engineer (preferably license in Civil or Mechanical Engineering)

WORK EXPERIENCE
Preferably with relevant work experience

OTHER REQUIREMENTS
Preferably with Professional Driver’s License (Manual Transmission)

WORKPLACE RESOURCES AND ENVIRONMENT

EQUIPMENT/SOFTWARE USED

• Personal Computer
• Microsoft Office Tools
• Systems, Applications and Products (SAP)
• Workflow Management System (WMS)
• Customer Service Information System (CSIS)
• Personal Protective Equipment (PPE)
• Measuring Tools
• AutoCAD
• Web Map

WORKING CONDITIONS and OCCUPATIONAL HAZARDS
Working conditions are mostly done in the field exposed to hazardous factors such as:

• Animal/insect bites
• Germs/Bacteria
• Environmental factors (rain, heat, pollution, etc.)
• Theft/robbery
• Physical and emotional threats
• Vehicular and occupational accidents
  Sometimes require reporting at a normal office environment

For current Maynilad employees: In addition to the application form below, please submit your Immediate Superior and Department Head’s email approval to careers@mayniladwater.com.ph.