Maynilad launches new multi-channel customer touchpoints

Starting August 1, customers of West Zone concessionaire Maynilad Water Services, Inc. (Maynilad) may reach its customer service agents through SMS (short message service) and through social media channels Facebook and Twitter. These new channels of communication are addition to Maynilad’s customer service Hotline 1626 and corporate website www.mayniladwater.com.ph. Inquiries on water services—billing concerns, service … Read more

Maynilad CEO presents best practices before ECOP

Maynilad Water Services, Inc. (Maynilad) President and CEO Victorico P. Vargas presented to an audience of human resources professionals at the recently concluded “Kapatiran sa Industriya: Best Practices on Employer-Employee Partnership” summit of the Employer’s Confederation of the Philippines (ECOP).   Vargas shared Maynilad’s business transformation and its move to instill a culture of innovation … Read more

Maynilad mentors Bangladesh in wastewater management

West Zone concessionaire Maynilad Water Services, Inc. (Maynilad), through the Asian Development Bank, will enter into a Septage Management Twinning Partnership with the People’s Republic of Bangladesh.   Under this partnership, Maynilad will mentor three municipal corporations (locally referred to as “Pourashavas”) in Bangladesh, namely: Chuadanga, Jessore and Magura. These areas practice septic tank desludging, … Read more